Excellent customer service is never an accident. The UWIN Philosophy is to formulate a group of home services contractors who want to continue their commitment and pride in providing the best home services in the United States and Canada. Our clients are the central focus of everything we do. We must continually concentrate on exceeding our clients’ needs and expectations. This is why we are in the home service business.
UWIN Mission Statement
To bring consumers an extra level of protection and increased peace of mind knowing that the contractor working in their home has the UWIN Seal of Approval.
100% Customer Satisfaction
UWIN is a consumer advocacy organization that provides consumers with access to reputable home services companies that implement the following best business practices:
- Conduct random drug testing of every employee on an ongoing basis
- Complete background checks on all field employees as the law permits
- 100% satisfaction guarantee
- Maintain the highest degree of customer service
- Properly train all technicians and comfort advisors before sending them into your home
- Maintain up-to-date liability and workers’ compensation insurance
- Maintain up-to-date, required state and local licenses
- Allow UWIN to make a final decision regarding any client resolution
- Agree to provide clients with the best quality service, materials, labor, expertise and craftsmanship
- Agree to conduct business in a legal and ethical manner at all times
- Agree to always adhere to all laws, regulations and ordinances that govern their service area
- Practice proper financial and accounting procedures in accordance with all local, state and federal laws
- Provide UWIN with all information requested regarding your business
If you would like to learn more about the UWIN program, contact us online at One Hour Air Conditioning & Heating Charlotte or call us at 704-323-8004.