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Testimonials
I was very impressed on how Carl and your company cared about my
particular situation. I will recommend you to everyone.
- Greg
Very nice lady on the phone, loved the advanced call just before visit and your technician Jim did an outstanding job.
- Christine
We are very pleased to have one hour air conditioning and heating do our new installation. Starting with sales , Ernie Rodriguez was Patience, helpful and very professional. The two young men, Chris and Josh, worked stead and very hard. They knew what they were doing. They did a wonderful job. We highly recommend your company.
- John and Elizabeth
Rich, treated me with the utmost respect.
- Deborah
Ben was very professional and explained in detail what would be done before starting the work.
- Murriel
Dennis is an outstanding technician and was very professional and helpful.
- Satisfied Customer
Rick fixed the problem then stayed until he was sure the unit was running correctly and to his expectations.
- Gordon
BJ was on time, efficient and pleasant to work with.
- Brandi
I am floored ( in a great way) with the service I received from Josh. It was a great experience.
- Sue
I wanted to thank you for the excellent service that I have gotten from your company. Over the last few years, your company has installed a new air conditioner, a new furnace and new duct work for me. I've always been pleased with the work and have come to trust your technician Josh Allen. It is hard to convey how difficult it is to be a senior citizen living alone to be able to trust a company to recommend what needs to be done, and not take advantage of the customer's lack of knowledge about the Heating & Air Conditioning Business. Economic times are difficult for all of us, but faith in your company and in Josh as a technician is something I have not found in any other companies.
- Yvonne
Many thanks to your ethical & hard working team there at one hour. I was blown away by the great service of your technician, Jim Inglis, as he came out on a Saturday and fixed my A/C on the spot when other companies said it couldn't be fixed so I'd buy a new system from them. Comfort Advisor, Ed Kijewski was honest enough to possibly pass up a sale in order to have my A/C fixed. These kinds of employees are hard to find, so please hang onto them and treat them well because you've got my business from now on. I will be happy to pass your name on to my friends & neighbors. Even the ladies on the phone, Jane and Diane, were very helpful.
- Amanda
There are not many times in today's market place that a company actually does what they promise. Dan King'One Hour Air of Charlotte did that today. Not only was the technican (Gary) knowledge and friendly but he new his stuff and within 2 minutes understood what our air condition problem was. Then within 20 minutes he had corrected the issue while giving some good advice on some other questions we had. Now here is where a business makes it reputation: When it came to settling the bill, due to Gary being a little late to the appointment, Dan King's One Hour stood by it's word and the visit was free. Talking about exceeding a customer's expectations. What does this mean to Dan King's One Hour, a customer for life and, as explained to Jennae when she called to see how our experience was, a recommendation for the neighborhood. (our neighborhood has a email list and when people need recommendation the seek the advice of the total community) Guess what, Dan King's One Hour will be on the list. Thanks for exceeding your customer's expectation. Today was a refreshing sign that a person's word still means something in this world.
- John
On August 14, 2010 a team of your technicians installed a heat pump in my home. I'm writing to tell you how pleased I am with these people and their work. First, Ed Kijewski came to ascertain my needs. He was amiable, knowledgeable and very helpful. He called Rex Erwing to assist him in defining the problem and how best to serve my needs. Ed gave me options and explained them to my satisfaction and a date was made to do the work. On the 14th installers arrived early to my home and Ariel and Steve were assigned the task of removing the old heat pump and installing the new American Standard 1.5 ton 13 SEER unit. The unit was to replace the older unit in a very tight space in the attic of a sunroom. Ariel was up to the task and his athletic build and ability to work in cramped quarters allowed him to do what was required. I doubt if many others could have tackled this job. Rex was there much of the time to oversee and help with the work. Hassan came early to inspect the project and then returned later to do the necessary electrical hook up. Ed came by in the midst of the installation process to make sure that it was being done as he had directed and that I was satisfied. Someone from Dan King was in my home until mid-afternoon. When the last technician left, every scrap of evidence that they had been there had been removed. The room appeared untouched. I was given the names and contact information for Ed and Rex should there be a problem. An appointment for inspection was made at a convenient time. After living with the system for 48 hours I noticed that it made more noise than the one replaced. I also noted that the new digital thermometer made an annoying clicking sound then the unit cycled on and off. I called Ed who prompted Rex to return my call a short time later. Rex came to my home within an hour of our conversation and was able to reduce the airflow, which made the unit much quieter. The inspection was done in a timely fashion. I would ad that when the inspector learned that it was a Dan King installation, he was noticeably reassured. Overall, I congratulate you on accumulating a group of employees who are personable, knowledgeable, capable and thorough. I'm impressed.
- Maurice
My wife and I were very pleased with your service and we look forward to an ongoing relationship with your organization. When I made my first call on the weekend I anticipated talking to a part-time rookie and I ended up with a gentleman who was an OUTSTANDING professional and asked all the right questions. I was ready to sign up right at that time. The next day Dean Sibrans arrived and again we were impressed. He had a very pleasant manner about him and was again very professional. He made a very positive impression on us. We were also pleased we could get an installation of Friday as we had company from Texas arriving on Saturday. On Friday Ariel Diaz and Charles Ivey arrived and again were very professional. It was extremely hot in our attic and I felt so sorry for them. Mr. Ivey began cramping and had to cut back some, but Mr. Diaz filled the void and went above and beyond the call of duty getting our installation completed. He was OUTSTANDING. For 9 years I headed Shell Oil's Nationwide Customer Service organization in Tulsa, Oklahoma. I get very excited when I encounter an organization such as yours. I will be recommending you to my friends and neighbors.
- Ed
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