Code of Conduct
Competence, Convenience, Courtesy, Cleanliness & Character
Our shared vision is powerful and it communicates what we want to be. Edwin Land, founder of Polaroid said the following: "The first thing you do is teach a person to feel that the vision is very important and nearly impossible. That draws out the drive in winners." We acknowledge there are many ways to implement a shared vision.
Our mission - our purpose - explains why we exist. At One Hour Air, "We serve people with the highest degree of honesty and business integrity."
Ethics in business - simply a set of beliefs that describe how a company will morally navigate through all of the areas in which it operates. Our business actions must always be conducted in the most honorable, honest and ethical manner
•Integrity: We are forthright and truthful in our dealings with clients, employees, vendors and our stakeholders. We keep our promises.
•Teamwork: We support each team member equally in order to help strengthen and build successful, long-tem relationships.
•Respect: We treat our clients, fellow employees and other industry professionals with the utmost respect.
•Excellence: We will be in strict accordance with the highest of industry standards.
•Time: We respond in a timely manner. We value our clients' schedules.
•Respect for the law: We adhere to all laws, regulations and ordinances that pertain to the industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing business in these vital areas.
•Safety: We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of One Hour Services. As part of the pre-hire process, we administer drug and criminal background checks on all potential hires. "We are a Drug-Free Workplace.".
•Service: We maintain the highest-quality customer service to encourage repeat business and enduring relationships with our clients. Our clients cannot lose doing business with us.
•Fair Competition: We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of the One Hour brand.
•Amazing Attitude! Our amazing attitude arrives from teammates who truly understand how to serve people.
Passion for Service
•Motivated: We offer a progressive career path for anyone who has the heart and desire to grow within our company and for those who have a passion to serve.
•Relentless Enthusiasm: We believe that having a positive attitude demonstrates having a commitment for excellence. It involves doing the little things that show you care.
•Personal Development: We believe that to be the best in our industry requires each of us to continue our own personal growth and development, and this enhances our commitment and dedication to serve people.
•Positive: We desire to have a positive attitude and optimistic outlook about where our strategy can make a real difference. Positive attitudes and outlooks correspond to greater productivity, efficiency and innovation.
•Willingness to Learn: We want to learn, and we strive to do this daily. We celebrate our successes and learn from our failures.
•Caring: We strive not to be self-centered in our interaction with people; we look out for the interests of others.
•Team Players: We believe success of this magnitude requires a tight-knit group of people who share the same vision. "We are TEAM PLAYERS"
•Committed to Caring: The strongest desire that our organization possesses is to have the best people in the world; those being our clients, employees and our shareholders. We care about all of them.
We Care About People
•Employees: We want all of our employees to understand that our caring culture goes further than looking good or being socially responsible. A caring culture is what we believe is in the best interest of everyone.
•Clients: We believe our clients desire to be genuinely cared for with the utmost respect. In return, they will desire long-term relationships with us.
•Communities: We believe that our communities are full of opportunities for us to get involved and make a difference in, thereby making the world a better place.
•Shareholders: We believe we must be stewards of excellence for our shareholders' investments. Our desire is to increase the value of our shareholders' investments by adhering to the core values of our business.
Who We Are
We serve others!
We are adamant about this concept. In every aspect of who we are, you will find this common theme.
•Engaging Environment: We strive to be the most desirable business to work for in all of our ventures, offering the best pay, benefits and work environment to all employed within our companies.
The Place to Be
•Rewards and Benefits: We strive to create a work environment where employees are motivated to thrive and unleash their full potential. We appreciate their efforts and reward results.
•Equity Opportunity: For those who have the passion, vision and are willing to invest capital, as well as extraordinary efforts, we welcome partners to our business.
•Empowerment: We desire to grow a great business, but we also desire to grow great people. We recognize our employees have great ideas to enhance current standards and systems to grow this company.
•Sustainability: We believe that environment, economics and employees must all be kept in balance. We call this our "Triple Bottom Line."
•Fun: We believe fun can be incredibly motivating and allow creativity, which can have a positive impact on the "Triple Bottom Line."
The People to Be
•Keep Commitments: We keep our promises. We say what we are going to do and then we do it. We believe this is the road to building trust in any relationship - including with employees, clients, shareholders and our communities.
•Listen First: We listen first, not only with our ears, but with our eyes and hearts. We genuinely seek to understand people first before we try to analyze, and then we act.
•Straight Talk: We are honest and tell the truth using language that is easy to understand, while we demonstrate integrity in our actions and behaviors.
•Show Loyalty: We believe loyalty is the willingness to make an investment or personal sacrifice to strengthen a relationship.
•Practice Accountability: We hold ourselves accountable for what we do, and also for what we say we are going to do. We abide by high standards of ethics and business practices.